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CISZA  CAFE ORDERING SYSTEM

Our team was asked to identify, observe, and analyze an everyday task with a lens towards creating a more efficient process. Next, we were asked to take that task and find a pain point for a person who has a disability. Finally, we were to design a technological solution to create a more inclusive experience.

CONTRIBUTION
DURATION

User Research

UX/UI prototyping

Photography

Videography

After Effects

10 weeks

(March – June 2018)

TEAM

Sarah Strickler

Christine Lee

UNDERSTANDING THE PROBLEM

My team chose to observe the task of ordering tea in a café. We observed and documented the process of a customer ordering tea and a barista making it with photos. We then created a task diagram to illustrate the actants and process from beginning to end.

UNDERSTANDING THE PERSONA

We paired up with another group of three to enact the entire process in a bodystorming activity. The first few rounds were reenactments of what we observed during the task analysis, while the last few were from the lens of someone with a disability (physical, speech, hearing, and sight).

The two groups after a bodystorming exercise

Some of the sticky notes we used to describe our actants

IDEATION

Using the insights we gained through the task analysis and bodystorming, we created our how might we statement to aid in our ideation, and each member of my team came up with 20 ideas (60 total):

How might we  design a system that allows both customer and barista with different ranges of ability to order and make a cup of tea to-go at a café? 

Our 60 ideas

One of our ideas that assists with hearing and speech loss

Another idea that assists with hearing and speech loss

SYNTHESIS

We chose two ideas to combine and pursue, and created our point of view and design principles to ensure alignment of our goals and expectations for the finished product:

  • Point of View:  Customers and baristas need a new way to communicate because speech and hearing barriers can complicate the current system and lead to inefficiency and inaccurate orders.

  • Design Principles

Simple Order Layout and Graphics

Independent Ordering

Ensured Accuracy

Adaptive Ordering

SITUATIONAL STORYBOARDING & PRODUCT DEVELOPMENT

We redesigned the café ordering and communication process, focusing on speech, hearing, and language barriers. With our refined idea, we developed a situational storyboard to illustrate the experience of our design, and a functional storyboard to illustrate a step-by-step of our product’s interface. 

SITUATIONAL STORYBOARDING 
PRODUCT DEVELOPMENT
Electronic Menu
Barista Order Board
DELIVERABLE

We created a video to illustrate all the functions of our product and how it would work in a café setting.

Lee created the physical products, Strickler edited the video in Premier, and I was the videographer and edited all the technological interactions in After Effects.

Connect with me

bridgetglewis@gmail.com

LinkedIn

 

 

© 2020 by Bridget Lewis.