CISZA CAFE ORDERING SYSTEM
Our team was asked to identify, observe, and analyze an everyday task with a lens towards creating a more efficient process. Next, we were asked to take that task and find a pain point for a person who has a disability. Finally, we were to design a technological solution to create a more inclusive experience.
(March – June 2018)
UNDERSTANDING THE PERSONA
We paired up with another group of three to enact the entire process in a bodystorming activity. The first few rounds were reenactments of what we observed during the task analysis, while the last few were from the lens of someone with a disability (physical, speech, hearing, and sight).
The two groups after a bodystorming exercise
Some of the sticky notes we used to describe our actants
Using the insights we gained through the task analysis and bodystorming, we created our how might we statement to aid in our ideation, and each member of my team came up with 20 ideas (60 total):
How might we design a system that allows both customer and barista with different ranges of ability to order and make a cup of tea to-go at a café?
Our 60 ideas
One of our ideas that assists with hearing and speech loss
Another idea that assists with hearing and speech loss
We chose two ideas to combine and pursue, and created our point of view and design principles to ensure alignment of our goals and expectations for the finished product:
Point of View: Customers and baristas need a new way to communicate because speech and hearing barriers can complicate the current system and lead to inefficiency and inaccurate orders.
Simple Order Layout and Graphics
SITUATIONAL STORYBOARDING & PRODUCT DEVELOPMENT
We redesigned the café ordering and communication process, focusing on speech, hearing, and language barriers. With our refined idea, we developed a situational storyboard to illustrate the experience of our design, and a functional storyboard to illustrate a step-by-step of our product’s interface.
Barista Order Board
We created a video to illustrate all the functions of our product and how it would work in a café setting.
Lee created the physical products, Strickler edited the video in Premier, and I was the videographer and edited all the technological interactions in After Effects.